After-sales Service

Committed to provide the high quality service for the customer, the pursuit of customer satisfaction is our consistent goal.

In BBN, the industrial areas of the business has a very skillful and experienced workers,technical team, to provide 7x24 hours all-weather service. Quickly respond for customer's service requirements, reduce loss of customer.



Quality feedback

1.Problem Finding

1.1 When customers received the cargo, we will inform them to initial inspect for the package, size and quantity.

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1.2 Once condition allowed, clients can test the cargo chemical composition and mechanical properties and other technical information, then send us the test report.

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1.3 In the using period, you also can inform us once anything wrong.

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2.Problem confirmation

If any quality problem, please inform us in time. But you need to cut one sample and sent to us, or take photos. We will inform our local agency to test, or local third party department to test, or dispatch our Q/C department to test.

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3.Problem Solution

3.1 Once the quality problem confirmed. We will discuss with clients about the solution in advance. Repairing cargo or compensating according to clients’ requirements and actual situation.

3.2 Meanwhile, our Q/C department should give us the most trustful explanation where is going wrong. Our management also will take action according to our company policy.

Service feedback

1.Service Investigation

After the order finished, after-sales department will sent questionnaire to customer, which includes the comments to the relevant sales representative service,company overall service.



2.Solution

2.1 Once we received any service feedback, we will check it and organize one meeting to learn every comments in details.

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2.2 The comments will be recorded in our company system. Then we will organize different training to require every staff do better which is good, strengthen and improve the disadvantage in the next order.

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Complaint

If your question can not be solved by above ways, you can complain straightly,Please sending mail to [email protected] or you can send it by our online website after service department.

Your complaint will be informed to our General Manager, then we will organize the sales department, Q/C and logistic department to have a meeting.Once complaint approved, we will give corresponding answer, and solution until customers’ satisfaction.

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